Shipping policy

This Shipping Policy explains how ARWE handles order processing, delivery, tracking and shipping support. Available options may vary by product, destination and fulfilment partner.

01 ·Where ARWE Ships

Shipping availability depends on the products in your order and the delivery address. Not every item can be sent to every destination.

Enter your complete address at checkout to view the methods currently available for your order. If no option appears, we cannot ship that combination of products to the selected address at this time.

02 ·Order Processing

Most orders are processed within 5–10 business days, excluding weekends and public holidays. This period starts on the date you place your order and includes payment verification and settlement, supplier payment and preparation for dispatch. Processing time may vary by product, fulfilment partner and order volume. Weekends and public holidays do not count as business days.

If you need to change or cancel an order, contact us as soon as possible. Fulfilment may begin shortly after an order is placed, so changes and cancellations cannot be guaranteed once processing has started.

03 ·Shipping Rates and Free Shipping

Available methods, shipping charges and free-shipping eligibility are calculated at checkout.

Canada: Eligible orders of CAD $59 or more after discounts qualify for free standard shipping. Below this amount, standard shipping is CAD $12 for items subject to the minimum. Some items qualify for free standard shipping with no minimum purchase.

United States: United States: Eligible orders of USD $69 or more after discounts qualify for free standard shipping. Below this amount, standard shipping is USD $9.90 for items subject to the minimum. Some items qualify for free standard shipping with no minimum purchase. Your shipping charge is confirmed at checkout before payment.

Free shipping applies to standard delivery, not express services. Eligibility can vary when an order contains items with different shipping arrangements; checkout shows the shipping charge for the complete order. Free delivery does not include free change-of-mind returns. For approved damaged, defective or incorrect items, ARWE covers return shipping; for approved change-of-mind returns, the customer pays return shipping.

Rates may vary according to the products ordered, delivery destination, order value, package weight, fulfilment partner, selected method and checkout currency. The amount displayed before payment is the shipping charge that applies to your order.

If an order requires more than one shipment, the rate shown at checkout may account for multiple parcels.

04 ·Delivery Estimates

After dispatch, most orders are estimated to arrive within 5–10 business days. This timeframe begins when the order is handed to the carrier and is in addition to the 7–10 business days required for order processing. For most standard orders, allow approximately 10–14 business days from the date you place your order to delivery.

All delivery timeframes shown at checkout, included in a shipping confirmation or displayed by the carrier are estimates, not guaranteed arrival dates. Delivery may be affected by the product, destination, carrier, fulfilment partner, customs processing, weather, local service disruptions, peak shipping periods and other circumstances outside our reasonable control. Payment settlement delays and supplier holidays may also extend the processing period. If we learn that an order will take longer than the usual estimate, we will email you with an updated timeframe. A faster carrier service does not shorten order processing.

05 ·Supplier-Direct Fulfilment and Split Shipments

Some ARWE products are dispatched directly by the independent supplier or fulfilment partner responsible for the item.

Products from the same order may be packed and sent separately. If this happens, you may receive more than one shipping confirmation or tracking link, and one parcel may arrive before another.

A separate delivery does not necessarily mean that another item is missing or delayed. Check each tracking link for the status of its corresponding parcel.

06 ·Tracking Your Order

Tracking information is emailed to the address used at checkout when it becomes available.

After a tracking number is created, the carrier may need additional time to complete the first scan and display movement. Update frequency also varies by carrier and destination.

You can review your order on the ARWE Track Your Order page using the email address associated with your purchase.

If tracking has not appeared or has not updated after several business days, contact us with your order number.

07 ·International Orders, Duties and Taxes

International shipments may be reviewed by customs and may incur duties, import taxes, brokerage charges or other fees imposed by the destination country.

Unless checkout clearly identifies these charges as included, they are the recipient’s responsibility. ARWE does not set or control fees imposed by customs authorities, carriers or local agencies.

Customs review may also extend the estimated delivery time.

08 ·Delivery Address and Contact Information

Review your name, email address and complete delivery address before submitting your order.

You are responsible for providing accurate delivery information. A missing apartment or unit number, incorrect postal code or incomplete address may cause a delay, failed delivery or returned parcel.

If you notice an error after ordering, contact us immediately. We will review the order status and try to help, but an address change cannot be guaranteed after fulfilment has begun.

09 ·Delayed or Missing Parcels

If tracking has stopped updating, a parcel has not arrived within its estimated timeframe or part of a split shipment appears delayed, contact us with your order number.

We will review the available tracking information and, when appropriate, coordinate with the relevant carrier, supplier or fulfilment partner.

A carrier investigation may take time and may require additional information from you. We will share confirmed updates and the next available step as the review progresses.

10 ·Parcels Marked as Delivered

If tracking shows a parcel as delivered but you cannot locate it, check the delivery area, building entrance, mailroom, parcel locker and any safe location the carrier may have used. You may also wish to ask household members, neighbours or building management.

If the parcel is still missing, contact us with your order number. We will review the tracking record and explain the next available steps.

11 ·Damaged or Incorrect Orders

If an item arrives damaged, appears defective or is not what you ordered, contact us promptly. Include your order number and clear photographs of the product, packaging and shipping label.

Keep the item, included accessories and original packaging while the request is reviewed. Do not discard, modify, repair or return the product unless ARWE provides instructions.

We will assess the information and coordinate the appropriate next step with the relevant supplier, manufacturer or fulfilment partner.

12 ·Returns

A shipping confirmation does not authorize a return. Contact ARWE before sending any item back.

If a return is approved, we will provide instructions and the authorized destination for that request. The return address may vary by product and supplier.

Do not use the address shown on the original parcel unless ARWE has specifically confirmed it for your approved return.

Review the ARWE Return and Refund Policy for eligibility, time limits, shipping costs and refund conditions.

13 ·Contact ARWE

For shipping, tracking or delivery assistance, email ARWE and include your order number so we can review the request efficiently.

Nothing in this policy removes or restricts rights available under applicable consumer protection law.