How Can We Help?

ARWE Store · Customer Support

Need help with an order, shipping, returns or choosing the right gear? Send ARWE a message for clear answers and practical support.

Order Support Shipping Returns Product Guidance Monday–Friday
Email
Support Channel
1–2 Days
Typical Response
Mon–Fri
Support Days
Alberta
Based in Canada

Help Us Help You

For an existing order, include your order number and the email address used at checkout. Clear details at the start help us review your request efficiently.

01 —Contact ARWE

ARWE is built around making time outdoors simpler, and we take the same approach to customer support: clear answers, practical help and no unnecessary back-and-forth.

Email: arwesupport@gmail.com

Typical response time: 1–2 business days, Monday to Friday

02 —What to Include

Order assistance: your order number and checkout email
Tracking assistance: your order number and latest tracking details
Product guidance: the product name or link and your intended use
Damaged or incorrect item: clear photographs of the product, packaging and shipping label

03 —Business Information

Business name: ARWE
Based in: Alberta, Canada

ARWE serves customers in Canada, the United States and selected international destinations. Product availability and delivery options vary by product and delivery address; the methods currently available appear at checkout.

04 —Returns

Contact ARWE before sending any item back. If a return is approved, we will provide written instructions and the authorized return destination for that request.

Return destinations vary by product and fulfilment partner. Do not send an item to the address printed on the original parcel unless ARWE has specifically confirmed that address in writing.

05 —Quick Answers

Clear support, so you can get back outside.

ARWE · Outdoor Gear for Better Adventures

Email ARWE Support