Contact
◈ Get in Touch
We're Here.
Questions about an order? Need gear advice for your next trip? Want to know if a product is right for Canadian winters? We actually answer — usually within a few hours.
Contact Info
Talk to a
Email
Talk to a
Real Explorer.
We're not a call centre. We're outdoor people who know this gear inside out. Ask us anything — from product specs to trail recommendations.
✉️
hello@explorizo.ca
Response within 24 hours
📦
Order Support
orders@explorizo.ca
Tracking, returns & exchanges
🇨🇦
Location
Canada-Wide Shipping
Free on every order
Support Hours
Monday – Friday9:00 AM – 6:00 PM EST
Saturday10:00 AM – 4:00 PM EST
SundayClosed
Send Us a Message
We'll get back to you within one business day.
✓ Message received! We'll be in touch within 24 hours.
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We respond to every message — usually within a few hours.
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Quick Answers
Common Questions.
Most orders arrive within 7–14 business days. You'll receive a tracking number via email as soon as your order ships. We offer free standard shipping on all Canadian orders.
We offer a 30-day no-hassle return policy. If you're not satisfied with your purchase for any reason, contact us at orders@explorizo.ca and we'll make it right — exchange, store credit, or full refund.
Yes. Every product on EXPLORIZO carries CE and RoHS certification at minimum. Many products are also CCC certified. We only list gear that meets international safety and environmental standards.
Absolutely. Once your order ships, you'll receive an email with your tracking number. You can track your package in real time directly from that link.
That's one of our favourite things to do. Tell us about your trip, your experience level, and what you need — and we'll point you to the right gear. Use the contact form above or email hello@explorizo.ca.
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