FAQ
Shipping & delivery
Where does Arwe ship?
We ship across Canada and the United States, plus many international destinations including the UK, EU, Australia, and Japan. Your shipping cost is calculated at checkout based on where you are.
How long will my order take?
Orders are processed within 1–3 business days. Canadian delivery is typically 3–5 business days (1–2 with Express). US and international delivery times vary by destination and are shown at checkout.
What does shipping cost?
Canada: $12 CAD standard or $20 CAD express, with free standard shipping on orders over $75 CAD. United States: rates start at $7.90 CAD, with free shipping over the threshold shown at checkout. International: live carrier rates are calculated at checkout.
Will I be charged customs or duties?
Any customs fees or import duties on international orders are the responsibility of the recipient and are not included in your order total.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships.
Coffee gear
Do your portable espresso makers need electricity or pods?
Most of our espresso makers are hand-powered — no electricity, no batteries, and no pods required. A few models offer capsule or powered options; you'll find the details on each product page.
Are the grinders adjustable?
Yes. Our manual grinders use burrs with adjustable settings, so you can dial in everything from fine espresso to coarse French press.
Are they really travel-sized?
Yes — our coffee gear is chosen for camping, backpacking, and travel. Each product page lists exact dimensions and weight.
How do I clean them?
Rinse after each use and let everything dry fully. Grinders benefit from an occasional brush-out of the burrs. Avoid harsh detergents.
Returns & warranty
What's your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, with proof of purchase. Email us to start a return and we'll send instructions.
My item arrived damaged — what do I do?
Please inspect your order on arrival and contact us right away if anything is defective, damaged, or incorrect, and we'll make it right.
When will I get my refund?
Once we receive and inspect your return, approved refunds go back to your original payment method within 10 business days.
Orders & payment
What payment methods do you accept?
We accept major credit and debit cards, plus the additional payment options shown at checkout.
Can I change or cancel my order?
Please contact us as soon as possible. We process orders quickly, so we can't always change one once it's placed — but we'll do our best.
How do I reach a human?
Visit our Contact page — we reply within 24 hours, Monday to Friday.