FAQ

ARWE Store · Help Centre

Looking for a quick answer? Start here. Find clear guidance on shipping, returns, orders, product information and customer support.

Shipping & Delivery Returns & Refunds Orders & Payment Products & Care
1–3 Days
Typical Processing
$59 / $69
Free-Shipping Thresholds
30 Days
Return Requests
1–2 Days
Typical Support Reply

Help Us Help You

For an existing order, include your order number and checkout email. If an item is damaged, defective or incorrect, keep the packaging and attach clear photographs of the product and shipping label.

Shipping and Delivery

Where does ARWE ship?
Shipping availability depends on the products in your order and the delivery address. Enter your complete address at checkout to see the destinations, methods and current rates available. If no option appears, we cannot ship that combination of products to the selected address at this time.
How quickly is an order processed?
Most orders are processed within 1–3 business days, excluding weekends and public holidays. Processing time may vary by product, fulfilment partner and order volume. Tracking information is emailed when it becomes available.
How long will delivery take?
After dispatch, most orders are estimated to arrive within 7–14 business days. This is in addition to the 1–3 business days required for order processing. Delivery timeframes are estimates, not guaranteed arrival dates, and may vary by product, destination, carrier, fulfilment partner, customs processing, weather and local service conditions.
How much does shipping cost?
Available methods, shipping charges and free-shipping eligibility are calculated at checkout. Eligible orders over $59 CAD for delivery within Canada or $69 USD for delivery within the United States currently qualify for free shipping. Final eligibility is confirmed before payment.
Will I have to pay duties or import taxes?
International orders may incur duties, import taxes, brokerage charges or other fees imposed by the destination country. Unless checkout clearly identifies these charges as included, they are the recipient’s responsibility.
Why might my order ship from a fulfilment partner?
ARWE is a multi-brand online retailer. Some products are dispatched directly by the independent supplier or fulfilment partner responsible for the item. Products from the same order may therefore arrive in separate parcels, each with its own tracking link. ARWE remains your first point of contact for order support.

Returns, Refunds and Warranties

Can I return an item?
You may request a return within 30 calendar days of the date the item is recorded as delivered. Unless it arrived damaged, defective or incorrect, the item must generally be unused, unworn, unwashed and unaltered; in the condition received; and complete with its original tags, accessories, manuals and packaging. Proof of purchase is required.
How do I start a return?
Email arwesupport@gmail.com with your order number, the item involved and the reason for the request. If the item is damaged, appears defective or is not what you ordered, include clear photographs of the product, packaging and shipping label. Wait for written authorization and return instructions before sending anything back.
Where should I send my return?
Return destinations vary by product and fulfilment partner. If the return is approved, ARWE will provide the authorized destination for that specific request. Do not use the address printed on the original parcel unless ARWE has confirmed it in writing.
Who pays for return shipping?
For an approved change-of-mind return, the customer is responsible for the return shipping cost unless ARWE confirms otherwise or applicable law requires a different result. If an item arrived damaged, defective or incorrect, contact us before buying postage or arranging a return so we can confirm the appropriate instructions.
When will I receive my refund?
When an authorized return reaches the designated facility, it is inspected. If a refund is approved, it is issued to the original payment method. Your bank, card issuer or payment provider may need additional time to process and display the credit.
What should I do if my order arrives damaged or incorrect?
Contact ARWE promptly with your order number and clear photographs of the product, packaging and shipping label. Keep the item, included accessories and original packaging while the request is reviewed. Do not discard, modify, repair or return the product unless ARWE provides instructions.
Do ARWE products include a warranty or lifetime repair?
Warranty coverage, when available, is provided by the relevant manufacturer or supplier and varies by product. ARWE does not offer a lifetime repair programme or operate an in-house repair service. Contact us first and we will coordinate with the relevant product partner where appropriate.

Orders and Payment

Can I change or cancel my order?
Contact ARWE as soon as possible. Fulfilment may begin shortly after an order is placed, so changes and cancellations cannot be guaranteed once processing has started. We will review the current order status and help where an option remains available.
What payment methods can I use?
The secure payment methods currently available for your location are shown at checkout before you complete the purchase.
How do I track my order?
Tracking information is emailed when it becomes available. You can also visit the Track Your Order page using the email address associated with your purchase. If tracking has not appeared or has not updated after several business days, contact us with your order number.

Products and Care

Are the product specifications accurate?
ARWE publishes the most current information available from the relevant brand, manufacturer or supplier. Specifications, measurements, materials and included accessories vary by product, so review the individual product page before ordering. Contact us before purchasing if an important detail is unclear.
How should I care for my gear?
Follow the care instructions on the product page, packaging or documentation supplied with the item. Avoid cleaning methods, chemicals or storage conditions that are not recommended by the manufacturer.
Do portable coffee makers require electricity or capsules?
It depends on the model. Some are fully manual, while others use capsules, a rechargeable battery or another power source. Check the individual product page for the exact brewing method, power requirements and coffee compatibility.
Can ARWE help me compare products?
Yes. Email arwesupport@gmail.com with the products you are considering, how you plan to use them, the expected conditions and the features that matter most. We will help you compare the available specifications without overstating what a product can do.

A clear answer is the best place to start.

Read the complete Shipping Policy or Return and Refund Policy for the conditions that apply to your order.

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