Refund policy
Refund & Return Policy
We want your Arwe gear to feel right the moment it lands. If it doesn't, we're here to help — no fine print, no runaround. You have 30 days from the day your order arrives to request a return.
What makes an item returnable
- In the same condition you received it — unworn, unused, tags on, in its original packaging
- Accompanied by your receipt or proof of purchase
How to start a return
- Email us at explorizoshop@gmail.com and we'll take it from there
- Returns go to: [INSERT RETURN ADDRESS]
- Once your return is accepted, we'll send a prepaid return label plus simple instructions on how and where to ship it
- Please wait for our go-ahead first — items sent back without a requested return can't be accepted
Have a question at any point? Just reach us at explorizoshop@gmail.com.
Damaged or wrong items
Give your order a quick look when it arrives. If anything's defective, damaged, or not what you ordered, contact us right away — we'll evaluate it and make it right.
Items we can't take back
- Perishables (food, flowers, plants), custom or personalized products, and personal care goods
- Hazardous materials, flammable liquids, and gases
- Sale items and gift cards
Not sure where your item falls? Get in touch and we'll sort it out with you.
Exchanges
The fastest way to get exactly what you want: return the original item, and once it's accepted, place a new order for the replacement.
European Union — 14-day cooling-off period
If your order ships into the EU, you have the right to cancel or return it within 14 days, for any reason, no explanation needed. The same condition rules apply — unworn, unused, tags on, original packaging, with your receipt or proof of purchase.